FAQs
Frequently Asked Questions
Here are some common questions about ADELE Studios
Will a photographer take our photos?
We are a self-photo studio so basically you will take your own photos — but our staff or a photographer will be available if you need any help during the shoot.
Why is booking required?
Booking is required to avoid any conflicts with other reserved time slots.
Do you allow walk-ins?
Walk-ins are allowed during weekends. Walk-in customers are encouraged to message us in advance to confirm time slot availability.
Do we need to make a downpayment?
Yes, to secure your reservation, a 50% down payment is required. Payment can be made up until the day BEFORE your scheduled timeslot.
Why is downpayment required?
Due to previous ‘no-shows’, our strict down payment policy ensures client commitment and prevents wasted time due to last-minute cancellations.
Can we reschedule?
Yes, rescheduling is allowed within a one-month period. However, after this duration, the reservation fee or downpayment for the slot becomes non-refundable.
How long does it take to receive all soft copies?
Generally, soft copies are ready within 1-2 days. However, if you’ve selected specific photos during the session, we can provide those to you on the same day.
We will have an outfit change, will that lessen our time?
No, outfit changes won’t reduce your allotted time. We pause the timer for a maximum of 5-10 minutes for outfit changes, ensuring you still receive your full session time.
Can we bring our own props?
No problem! You’re welcome to bring your own props as long as they fit comfortably inside the studio space.
Do you allow pets?
Yes, pets are welcome! However, they must wear diapers while inside the studio. These can be removed during the shoot. For hygiene purposes, bringing a towel for your pet is recommended.